Privacy Policy
How Z10 Consulting collects, uses, secures and shares your personal information, in line with the Australian Privacy Principles.
Our commitment to your privacy
Z10 Consulting ("Z10 Consulting", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, contact us, or engage our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your information, you consent to the practices described in this policy.
The information we collect
We collect personal information that you choose to provide — for example when you complete an enquiry or contact form, request a proposal, subscribe to updates, or correspond with us by email or phone. This typically includes your name, business name, email address, phone number, and the details of your enquiry.
When you engage us for consulting services, we may collect additional information needed to deliver that engagement, including marketing performance data, account access you grant us, and business information relevant to the work.
We also collect limited technical information automatically when you visit the website, such as your IP address, browser type, device information, referring pages, and how you interact with our pages. This is collected through analytics and similar technologies.
How we use your information
We use your personal information to respond to your enquiries, provide and improve our services, send you information you have requested, manage our engagements, and meet our legal and operational obligations.
Where you have opted in, we may use your contact details to send you relevant marketing communications about our services. You can unsubscribe at any time using the link in our emails or by contacting us directly.
We use aggregated, non-identifying website analytics to understand how our site is used and to improve its content and performance.
Cookies and analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and measure traffic and engagement. You can control or disable cookies through your browser settings, though some features of the site may not function as intended if you do.
We may use third-party analytics and advertising services that set their own cookies to help us understand audience behaviour and measure the effectiveness of our marketing. These providers handle data in accordance with their own privacy policies.
How we share your information
We do not sell, trade or rent your personal information. We do not provide outside access to our mailing list.
We may share your information with trusted third-party providers who help us operate our business and deliver our services — for example hosting, email, analytics, advertising and CRM platforms. These providers may only use your information to perform services for us and are required to keep it secure and confidential.
We may disclose personal information where required or authorised by law, including in response to a court order, subpoena, regulatory request, or to protect our rights, safety or property.
Storage and security of your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information transmitted through our website is encrypted in transit using the Transport Layer Security (TLS) protocol, and access to stored information is limited to authorised personnel.
Some of the third-party providers we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which we take reasonable steps to delete or de-identify it.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. You may also ask us to delete your information or stop sending you marketing communications.
To make a request, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before acting on your request.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version is always available on this page, and the date below indicates when it was last updated.
Contact us
If you have any questions about this policy or how we handle your personal information, please contact us at sales@z10consulting.com.au or by post at 11 York Street, Sydney NSW 2000, Australia.
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